Most items are able to be returned for a Refund or 110% Online Store Credit.Please review Product Return Type below for further information. Full price items are eligible for return within 30 days of delivery for a refund or store credit.• Full price

Most items are able to be returned for a Refund or 110% Online Store Credit. Please review Product Return Type below for further information.&#xA0;Full price items are eligible for return within 30 days of delivery for a refund or store credit. &#x2022; Full price items purchased at a discounted price during a flash sale or promotional event are only eligible for store credit (excludes welcome discounts). &#x2022; Sale items are eligible for return within 30 days of delivery for store credit only.If a&#xA0;Refund is requested and you&#xA0;elect to use our provided shipping label, $15 will be deducted from your refund. You can choose to use your own shipping label, in which case you will be responsible for organising with your selected courier, and we will not deduct a shipping label fee from your refund.If you opt for a 110% Online Store Credit, your return will be free of charge.Your return must be postmarked within 30 days of delivery or store collection.Items must be returned in original condition &#x2013; unworn, unwashed with tags attached.Once we receive your return, our team will review item quality and ensure the supplied return reasons match. It will then be approved.Original shipping costs are non refundable.Due to hygiene reasons, all swimwear, intimate briefs, earrings and hair accessories are considered final sale and cannot be returned.Please try on your new shoes on soft surfaces prior to being worn as we will not accept shoes with sole markings or scratches.Virtual Gift Cards are valid for 3 years from the date of issues, and cannot be returned.How to...Lodge your return via our Request A Return portal.Post your unworn item/s via a trackable postal service within 30 days (for full price garments) &amp; 30 days (for sale garments) from the date you received your parcel.All ROWIE returns wanting to be exchanged please opt for a store credit when submitting your return and your return will be processed as a virtual gift voucher for you to purchase the item/s you wish.Your return will undergo a quality review, once approved you will be notified via email!<a href="https://www.rowiethelabel.com/pages/explore-returns-policy" target="_blank" title="Explore: Returns Policy">See more on Returns.</a>

How do I make a return or exchange?

To exchange an item you purchased, please follow these steps:. If you have any further inquiries, please feel free to contact customer service.

To exchange an item you purchased, please follow these steps:<ol><li>Lodge your return online via our <a href="https://www.rowiethelabel.com/a/return">Request A Return page </a><a href="https://www.rowiethelabel.com/a/return">here</a>.</li><li>Include your original invoice in the return parcel and clearly display your name and return number.</li><li>Unfortunately, direct exchanges are not facilitated. For an exchange, opt for a store credit when submitting your return request. After processing, you will receive a virtual gift voucher to purchase a new item.</li><li>Alternatively, you can return the item for a full refund and then repurchase the desired item to avoid missing out.</li><li>Once we receive your return, it will go through a quality review and we will contact you via email with the outcome.</li></ol>If you have any further inquiries, please feel free to contact customer service.

Returns & Refunds

How do I make a return or exchange?

How do I exchange an item I ordered?